From the Star Ledger:
When CherylAnne and Mike Amendola decided to expand and renovate the kitchen in their Lincoln Park home, they knew it would be a big job.
They decided to turn to Lowe’s.
“My family chose Lowe’s to complete our kitchen project mostly because of their safety guarantee,” CherylAnne Amendola said, noting she felt comfortable with Lowe’s taking on the responsibility of selecting the contractor for the job.
The Butler store said the kitchen, totaling $43,849 for labor and materials, should be completed in about eight weeks, documents show.
But now, more than four months later, the job remains unfinished.
The couple signed the contract on April 18. It included everything from plumbing and electrical to cabinets, flooring and appliances – the whole kitchen, soup to nuts.
There were delays from the start, the couple said.
A month after they entered into the contract, the couple learned from the town that the company hadn’t yet filed for permits.
The Amendolas said they asked Lowe’s for a timeline, but Lowe’s said it couldn’t get CJS to commit to a schedule, documents show.
“On May 24, CJS told our Lowe’s project manager that they had filed for the permit, but they did not, according to the town,” Amendola said. “After chasing after them for a permit, they finally filed for it on June 4, five days after they demoed our kitchen.”
On June 1, work stopped without reason, Amendola said, and no one returned to the house for more than a month – until July 6.
Frustrated and getting no answers from CJS, Gotay or Lowe’s, Amendola started posting videos on social media to document her experiences. She calls her series of videos, “My Lowe’s contractor doesn’t care, and Lowe’s doesn’t either.”