From the Star Ledger:
N.J. hotline tells callers they can’t book a COVID vaccine appointment over the phone, residents say
You can’t book an appointment.
The representatives did not say the appointments were unavailable because they were all booked, frustrated people told NJ Advance Media. But instead, callers said they were told the workers didn’t have the capability to make appointments at all.
She said more than 600 appointments had been booked through the hotline since Wednesday. Over the weekend, she said, the call center took more than 16,000 calls, registered 514 people with the New Jersey Vaccine Scheduling System (NJVSS) and made appointments for 286 people.
“They started making first dose appointments last Wednesday,” Persichilli said, noting she wasn’t sure if second dose appointments were being made.
Faisel Muhammad of South Brunswick said he called the hotline on Tuesday and was turned away.
“The person told me to wait for the second email after registering with NJVSS, that it will have a link for setting up an appointment,” Muhammad said. “No phone appointments.”
Carol Rayside said when she called, a representative said “they can only register people and could not make appointments.”
Vincent Tamburro said his mother, who is over age 65, called the hotline and a representative told her “they don’t know why they aren’t able to schedule anything.” And when he tried the hotline himself, the representative said she couldn’t even get into the scheduling system.